One-Hour Response Guarantee
Want to find out more about the 1-hour response time guarantee and how you can benefit from it in your capacity as customer?
In case you have a website, a problem can always show up and it does not necessarily need to be related to the hosting service itself. For instance, something could go wrong when you bring a script up to date or some crucial content might be modified or erased by chance. Regardless of what the nature of the problem is, you will need to contact the client support team and request them to recover a backup or to assist you in troubleshooting the problem that you are experiencing. How promptly they will do that will predetermine the length of time that your websites will be offline. For specific sites such as community web portals or e-stores, a prolonged unavailability too often equals losing customers and cash. Because of this, it is vital to use the services of a web hosting company that provides not only a good customer care service, but also a timely one.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server
package from our company, you can take full advantage of our super-fast support services. You’ll receive a response to any ticket opened through the web hosting Control Panel or e-mail sent to our customer and technical support team within the hour. The response time is guaranteed and it is valid regardless of the issue – billing or technical. Often, it takes much less time to examine and troubleshoot a problem. We will provide you with more info if the solution involves something that has to be done on your end. If you touch base with us during weekends or official holidays, the response time will be absolutely the same and because of the fact that our support team will be at your service night and day, you’ll obtain swift assistance for practically any general, billing or technical issue no matter what time it is.