What does ?phone support? mean in the realm of web hosting?
Though this is not the most importantfactor for you to distinguish a trustworthy cloud website hosting company from a bad one or a reseller from a real provider, being able to call and speak with a live person is a sign that you aren't working with a one-person company and that you'll be able to get in touch with somebody every time you're looking for assistance. The phone support for website hosting services may vary from standard to professional, so the issues which can be resolved through a phone call differ based on the service provider. In most cases, these matters are more basic and include billing or 1st level tech issues because more complex problems usually require a support ticket where both you and the administrators can track what is going on with a particular issue. Still, being able to call your service provider can save you considerable time and efforts for the numerous tiny problems that may eventually appear at the time you manage your hosting account.
Phone Support in Semi-dedicated Hosting
The support services forall the semi-dedicated server
packages that we supply include real-time phone support for 14 hours every day. If you wonder which package will be appropriate for your web sites, you would like to learn more about the plan's features or you're looking for any other info about our solutions, you'll be able to call any of the local telephone numbers which we have in the United States, the UK and Australia and our customer support agents will help you. If you currently have an account, you will be able to contact us about general and sales issues, although we're usually able to assist with a multitude of technical issues as well. For entirely tech difficulties you will have to use our integrated ticketing system where the communication between you and our technical support team will be in one place, which is the best option in case the issue requires more time to be dealt with or it needs to be escalated to our system administrators.